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Chartrand places great importance on protecting your personal information. This privacy policy explains what information we collect, how we use it, and what your rights are under Quebec’s Law 25 (Act respecting the protection of personal information in the private sector).
Information we collect
When you use our website groupechartrand.com, we may collect the following information:
- Last name, first name
- Email address
- Phone number
- Pickup and delivery addresses for the move
- Moving date
- IP address and browsing data (via Google Analytics)
No payment information is collected on this site.
Use of personal information
The information collected is used only to:
- Provide personalized quotes for our moving services
- Communicate with you about your request
- Analyze website performance and improve the user experience (Google Analytics)
- Keep the site secure using Google reCAPTCHA
Sharing and transfer of data
Chartrand does not share or sell your personal information to third parties.
However, some data may be transferred to our internal CRM so we can follow up on your requests and communications. This information remains securely hosted and accessible only to our authorized staff.
Data retention
Your personal information is kept indefinitely, unless you request its deletion. You may exercise your right of withdrawal or deletion at any time.
Hosting and security
Our website is hosted in Canada and protected by an SSL certificate to keep information exchanges confidential. Access to personal information is restricted to authorized employees and suppliers who need it for their duties.
Cookies and analytics tools
We use:
- Google Analytics: to analyze site traffic and improve its content.
- Google reCAPTCHA: to protect forms from automated submissions.
These tools may collect anonymized data such as your IP address or browsing behaviour. You can disable cookies in your browser settings.
Consent
By filling out a form or using our website, you consent to the collection and use of your personal information in accordance with this policy.
Your rights (Law 25)
Under Law 25, you have the following rights:
- Access the personal information Chartrand holds about you
- Request the correction of inaccurate, incomplete or equivocal data
- Request the deletion of your personal information
- Withdraw your consent to the use of your data
To exercise your rights or ask questions about this policy, you can contact us at:
info@groupechartrand.com
2316 Rue de la Province, Longueuil (Quebec) J4G 1G1
Changes to this policy
Chartrand reserves the right to update this privacy policy at any time. Any change will be published on this page with the update date.