Customer support

At Groupe Chartrand, every move matters. Our mission is simple: offer a human, professional and hassle-free service, from the first contact to the final setup.

Even with all our care and rigour, a follow-up may be needed after the service. In those situations, our customer support team is here to help you with respect, speed and transparency.

We are proud to report a claim rate of only 1.9% across all our contracts over the past five years.

This number speaks to the care, precision and professionalism we bring to every project. Above all, it shows our commitment to efficiently resolving the rare situations that need a follow-up.

Every piece of feedback helps us improve our practices and constantly raise our quality standards.

Thank you for trusting Groupe Chartrand, a team that puts people and customer satisfaction at the centre of every move.

If you need a follow-up after your move, simply let us know using the form below.

Every request is reviewed with care to find a fair and fast solution. Our goal: for every customer to feel fully satisfied with the service they received.